Frequently Asked Questions

Operating days?
Monday to Sunday – 7 days a week – 24 hours!

Can I see the real product and buy directly? / Does Peppercorns have an offline store?
No. Peppercorns is an online store where you can shop 24 hours a day. Goods ordered via our website will be sent to your address.

Do I have to create an account to shop at peppercornsmonsterland.com?
Yes. By creating your account, it makes it easier for you to shop because you do not need to write your personal data and your address every time you shop. By creating an account, you can also gain other benefits such as newsletter and be able to get discount info and special offers.

Can I cancel my order?
If we do not receive payment within 1×24 hours, We will automatically cancel the reservation.

What shipping carrier do you use?
We ship all orders via JNE & J&T for domestic and EMS Pos Indonesia for international shipping.

How soon do my order will be delivered to me?
Product that are purchased will be processed on 1-2 bussiness day and will be takes 2-5 workdays for delivery.

My package hasn’t arrived yet. What should I do?
If it’s still under the shipping time service limit, just wait. You can track your order position via JNE Website or J&T Website once the order status is “Sent To Courier Service” AND you have received the consignment number. If it has exceeded the shipping time limit, we will follow up the order problem to them immediately. Please inform us about your shipping problems by Whats App to +62856 5935 6065

Can I order other items that are not offered on the web store? / Can I make a custom order?
No. We are only offering a select group of items through the web shop at this time.

I want to pre-order some of the out of stock items. Can I?
No. You can only order items that in stock. Restocked products will be announced via our instagram page and facebook page as soon as those are available for you.

When are particular items released?
Most of our items do not have set release dates. Please sign up for our newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Can i negotiate the price listed?
All prices are fixed.

I do not live in Indonesia Can I order online?
Yes, you can.  For further information email us at order@peppercornsmonsterland.com

I placed a successful order but why didn’t I receive a confirmation email yet? If you think you’re not receiving any emails from Peppercorns (24 hours after ordering), please check the “Spam” or “Bulk” folder in your email.
If you need further help, please contact us via email cs@peppercornsmonsterland.com or contact us directly by text to +62856 5935 6065

Can the product purchased be exchanged?
Items that have been purchased can not be exchanged unless its size does not fit. Shipping costs are fully borne by the buyer.
Note: If the item to be exchange out of stock, you have to wait for the stock replenished. Products can be exchanged within a maximum period of 3 working days after receiving the product (item is still in good condition)

Forgot my password ?
If you have forgotten your password, please go to the sign-in page, then click the “Lost your password?”, and enter your email address. shortly your password will be sent to your e-mail.